Privacy Policy

JGOAT WRAPS

Effective Date: 1 January 2025

⸻

1. Overview

At JGOAT WRAPS (“we”, “us”, or “our”), your privacy is important to us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, social media platforms, or services, you agree to the terms outlined in this Privacy Policy.

⸻

2. Information We Collect

We may collect the following types of information from you:

Personal Information

    •    Full name, email address, phone number, and postal address

    •    Payment details when purchasing a product or service

    •    Vehicle information for service purposes

    •    Opt-in records and timestamps for SMS, email, or other communication channels

Non-Personal Information

    •    IP address, browser type, and device information

    •    Website usage data and analytics

    •    Cookies and similar technologies that track website interaction

Customer Communications

    •    Records of inquiries, service requests, and appointment details

    •    Service history and customer feedback

⸻

3. How We Use Your Information

We collect and use personal information to:

    •    Provide, manage, and improve our vehicle wrapping and detailing services

    •    Process payments, bookings, and transactions

    •    Communicate with you regarding appointments, updates, and promotions (with your consent)

    •    Maintain service records and customer preferences

    •    Ensure the security of our website and systems

    •    Comply with legal obligations and protect our rights

⸻

4. SMS Messaging & Consent

Opt-In and Consent

By opting into our SMS services, you agree to receive text messages related to:

    •    Appointment confirmations and reminders

    •    Service updates or important notifications

    •    Customer support communication

You will only receive SMS messages if you have explicitly opted in.

We maintain timestamped consent records for all opt-in actions in accordance with Australian communications laws.

Opt-Out

You can unsubscribe at any time by replying “STOP” to our messages.

Your request will be processed within 24 hours, and you will no longer receive messages unless you re-opt in.

Data Protection

Your SMS opt-in and consent records are confidential and are never shared with third parties, except:

    •    With service providers who deliver our text messaging services; or

    •    When required by law, such as under a court order.

We apply strict data protection and security measures to safeguard your information.

⸻

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

However, we may share data with trusted third parties in the following limited cases:

Service Providers

    •    Companies that assist us in delivering services, including payment processing, appointment scheduling, and SMS delivery

    •    All service providers are contractually bound to maintain confidentiality and data security

Legal Requirements

    •    When required by law, legal process, or government request

    •    To protect our rights, safety, or property

Business Transfers

If our business is sold, merged, or reorganised, your information may be transferred as part of that process — but will remain subject to this Privacy Policy.

⸻

6. Data Security

We maintain appropriate physical, electronic, and managerial safeguards to protect your personal information, including:

    •    Encryption of sensitive data during transmission and storage

    •    Secure access controls and authentication

    •    Regular security reviews and system updates

    •    Staff training on data handling and confidentiality

    •    Breach notification procedures consistent with Australian law

While we take all reasonable steps to secure your data, no method of online transmission or storage is completely risk-free.

⸻

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

    •    Analyse website performance and user engagement

    •    Improve your browsing experience

    •    Remember preferences and settings

You can manage or disable cookies through your browser settings. However, some site features may not function properly if cookies are disabled.

⸻

8. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

    •    Access and request correction of your personal information

    •    Request deletion of your information (where legally permissible)

    •    Withdraw consent for marketing communications

    •    Opt out of promotional emails or SMS messages

    •    Lodge a complaint if you believe your privacy has been breached

To exercise your rights, please contact us using the details below.

⸻

9. Third-Party Links

Our website may contain links to third-party websites.

Please note that we are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

⸻

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

The latest version will always be available on our website, with the effective date clearly shown.

For significant updates, we may notify you by email or public notice on our website.

⸻

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

JGOAT WRAPS

📍 Address: 30 Barrabool Street, Doncaster East, 3109, VIC

📞 Phone: +61 0433050881

📧 Email: contact@jgoatwraps.com.au

🌐 Website: http://www.jgoatwraps.com.au

⸻

By engaging with our services or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described.